White marble sign with gold 3D lettering that reads "100% Satisfaction Guaranteed!"
A white marble statue of a regal man with a flowing beard and hair, adorned with gold accents and a golden collar, set against an ornate background with a circular skylight and gold decorative elements.

Enigmatic 100% Satisfaction Guarantee

At Enigmatic, we understand that collecting isn’t just a hobby — it’s a passion, a legacy, and a personal journey. That’s why every item we offer, from rare action figures and museum-quality replicas to high-performance RC vehicles and fine memorabilia, is backed by our 100% Satisfaction Guarantee.

This isn’t just a promise — it’s a reflection of who we are.

We built Enigmatic to be a trusted destination for collectors who expect more: more authenticity, more quality, and more care. When you shop with us, you’re not just purchasing a product — you’re investing in craftsmanship, rarity, and the thrill of discovery. And we believe that experience should be perfect from start to finish.

What Our Guarantee Means for You:

If you’re not completely satisfied, we’ll make it right. Period.

Whether your item arrives with unexpected flaws, doesn’t meet your expectations, or simply isn’t the right fit for your collection, you’re covered. Our 100% Satisfaction Guarantee ensures:

• Free returns within 30 days of delivery, no questions asked

• Full refunds processed quickly to your original payment method

• Hassle-free exchanges if you prefer a replacement

• Personalized customer care from a real human who understands collectors

Our team is here to listen, resolve, and exceed expectations — because that’s the standard we hold ourselves to.

Our Process: Fast, Fair, and Transparent

1. Contact Us

Email us at Care@Enigmatic1.com or call (310) 288-3700 within 30 days of delivery. Let us know what went wrong — we’re here to help, not interrogate.

2. We Make It Right

Depending on the issue, we’ll offer a replacement, refund, store credit, or alternative solution that best fits your needs.

3. Return or Keep It

For most items, we’ll send you a prepaid return label and easy instructions. In select cases, we may even tell you to keep the item — because your time and satisfaction are worth more to us than shipping costs.

4. No Delays, No Drama

Once we receive your return, refunds are typically processed within 5–10 business days. Exchanges are shipped promptly and tracked to your door.

Our Commitment to Collectors

We know the feeling of opening a box and discovering something extraordinary. We also know the frustration of disappointment — especially when you’re expecting greatness. That’s why we treat every issue, big or small, with care, speed, and respect.

Our 100% Satisfaction Guarantee isn’t a marketing slogan — it’s a standing promise to every collector who puts their trust in us. We hold ourselves accountable, and we always aim to leave you better than we found you.

Because at Enigmatic, every piece has a story—and yours deserves to start with absolute confidence.

Questions? We’re Here to Help.

If you ever need assistance, clarification, or just a second opinion on your latest find, we invite you to contact our friendly and knowledgeable team:

Email: Care@Enigmatic1.com

Phone: (310) 288-3700

Hours: Monday–Friday, 9 AM – 6 PM (PT)

Website: www.enigmatic1.com