FAQs
Frequently Asked Questions (FAQs)
Welcome to Enigmatic1.com—where every piece has a story. Below are answers to our most common customer inquiries.
General
What is Enigmatic1.com?
Enigmatic1.com is an online destination for collectors and enthusiasts. We curate a diverse range of high-end collectibles including rare action figures, RC vehicles, video games, movie memorabilia, replica weapons, posters, and display cases—each chosen for quality, rarity, and cultural significance.
Are your products authentic?
Yes. Every product sold on Enigmatic1.com is 100% authentic. We source items directly from licensed distributors, reputable manufacturers, or verified private sellers. Where applicable, products include certificates of authenticity.
Do you restock sold-out items?
Some items are limited edition and will not be restocked. However, we do restock popular collectibles when possible. You can sign up for restock alerts on the product page.
Ordering & Payment
What payment methods do you accept?
We accept all major credit and debit cards, PayPal, Apple Pay, Google Pay, and Shop Pay. For high-value purchases, wire transfer or other secure methods may be arranged upon request.
Can I modify or cancel my order?
Orders can be modified or canceled within one hour of placement. Please contact our support team immediately to request changes.
Do you offer gift wrapping or messages?
Yes. Gift wrapping and custom messages are available at checkout for select items.
Shipping & Delivery
Where do you ship?
We ship worldwide. Shipping rates and times vary depending on your location and the item purchased.
How long does shipping take?
Most U.S. orders are delivered within 3–7 business days. International delivery times vary from 7–21 business days, depending on customs and carrier service.
Do you offer expedited shipping?
Yes. Expedited and express shipping options are available at checkout for most items.
How can I track my order?
Once your order ships, you’ll receive a confirmation email with tracking information. You can also log into your Enigmatic1.com Account to track your order status at any time. Order Tracking
Returns & Exchanges
What is your return policy?
We accept returns within 30 days of delivery on most unopened and unused items. Some items—such as limited editions or custom pieces—are final sale. Please refer to the product page or contact us for details.
How do I start a return or exchange?
Visit our Returns Portal or contact support@enigmatic1.com to initiate a return. Items must be returned in original condition with all packaging and accessories.
Do you offer refunds?
Yes. Refunds are issued to the original payment method once the returned item is inspected and approved. Please allow 5–10 business days for processing.
Products & Availability
How do I know if a product is rare or limited edition?
We clearly mark rare, limited edition, and one-of-a-kind items on their respective product pages. Many include production numbers, maker info, or authenticity certification.
Do you accept pre-orders?
Yes. For upcoming or highly anticipated releases, we occasionally offer pre-orders. Estimated release and shipping dates are listed on the product page.
Can I request a specific collectible or item not listed on your site?
Absolutely. Our concierge sourcing service may be able to locate rare or niche items for serious collectors. Contact us with your request and budget range.
Account & Membership
Do I need an account to place an order?
No. You can check out as a Guest. However, creating an Account allows you to track orders, manage returns, receive loyalty rewards, and get early access to exclusive items.
Do you offer a loyalty or rewards program?
Yes. Our Enigmatic Elite rewards program offers exclusive perks, early access to product drops, discounts, and special giveaways. Sign up here to join.
How do I update my account information?
Log in to your Account Dashboard to update your shipping address, billing info, or email preferences.
Partnerships & Promotions
Do you collaborate with other brands or influencers?
Yes. We regularly partner with creators, collectors, and luxury brands for cross-promotions and giveaways. Contact sales@enigmatic1.com for inquiries.
Do you offer discounts or promo codes?
We offer occasional promotions and bundle pricing. Sign up for our Newsletter (The Signal Wire), or follow us on social media for the latest offers.
Can I sponsor a giveaway or donate products to your platform?
We welcome sponsorship inquiries from brands that align with our vision. Please reach out to sales@enigmatic1.com.
Support & Contact
How can I contact customer support?
You can reach us by email at support@enigmatic1.com or through our Contact Us page. We typically respond within 24 hours on weekdays.
Do you have a phone number I can call?
Currently, we offer email-based support for faster and more efficient service. Live chat may be available during business hours.
What are your customer service hours?
Monday to Friday, 9:00 AM to 5:00 PM (CST), excluding major U.S. holidays.