RETURNS

The Order “Packing Slip” is required for all Returns.

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We have a 30-Day Return Policy, which means you have 30 Days after the Date of Purchase to request a Return.

To be eligible for a Return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the Receipt or proof of purchase.

To start a Return, you can contact us at Returns@Enigmatic1.com. Please note that Returns will need to be sent to the following address:

Enigmatic

13300 Bothell Everett Hwy

Ste 303

Mill Creek, WA, 98012

United States

(310) 288-3700

*** USE TRACKABLE SHIPPING ONLY ***

If your Return is accepted, we’ll send you a Return shipping label and a Return Merchandise Authorization (RMA) Number, as well as instructions on how and where to send your package. Items sent back to us, without first requesting a Return Merchandise Authorization Number, will NOT be accepted. Please note that if your country of residence is not the United States, shipping your goods may take longer than expected.

You can always contact us for any Return questions at Returns@Enigmatic1.com

RETURNS

After your RMA number has been issued, you should have received an email with instructions, which are printed below.

1. Mark your RMA number clearly in large text on the outside of the package. We are unable to accept packages which do not clearly show the RMA number on the outside of the box.

2. Inside the package, please include a letter providing your name, your RMA number, your return shipping address, and a brief description of the problem.

3. Please package the returned product very carefully to prevent damage during transit. We recommend the original box and packing material. If the original packing is not available, we recommend at least one inch of firm padding all the way around the product. The package should be trackable and insured for an appropriate value.

4. Ship the package to:

Enigmatic Returns

13300 Bothell Everett Hwy

Ste 303

Mill Creek WA 98012

Attention: RMA# XXXXXXX (your issued number)

RETURN MERCHANDISE AUTHORIZATION (RMA)

SHIPMENT TRACKING