Marble background with the word 'Warranteis' in large, gold, three-dimensional letters.
A detailed statue of a regal warrior with a long flowing beard and hair, wearing ornate gold and white armor, with a serious expression, set against a decorative background with swirling elements.

Enigmatic Warranty & Guarantee Statement

Effective Date: January 1st, 2019

At Enigmatic, we take great pride in curating a premium selection of collectibles, memorabilia, and high-performance adult toys for discerning collectors and enthusiasts. Every item we offer is chosen for its craftsmanship, rarity, and value—and we stand firmly behind the quality of each piece.

To ensure your confidence with every purchase, Enigmatic is pleased to offer the following warranty and satisfaction guarantee protections:

1-Year Manufacturer’s Warranty

The vast majority of products sold by Enigmatic are covered by a 1-Year Manufacturer’s Warranty. This warranty is provided directly by the manufacturer and typically covers defects in materials and workmanship under normal use. Coverage generally includes:

• Faulty craftsmanship or assembly

• Defective materials

• Product malfunctions not caused by misuse or accidental damage

Should you experience any issue covered under a manufacturer’s warranty, we will assist you in initiating and processing your claim. Our support team will provide documentation, contact the manufacturer on your behalf if necessary, and help facilitate repair, replacement, or refund as defined by the manufacturer’s terms.

Please Note:

• Manufacturer warranties vary slightly by brand and product type. Specific details for each item will be included in the product packaging or provided upon request.

• Warranty claims may require proof of purchase, product serial numbers, and photos of the defect.

• Physical damage, normal wear and tear, and misuse are typically not covered.

For assistance with a manufacturer warranty claim, contact us at Care@Enigmatic1.com or call (310) 288-3700.

Enigmatic 30-Day Money Back Guarantee

In addition to manufacturer protections, we proudly offer a 30-Day Money Back Guarantee on all eligible items sold directly through Enigmatic1.com.

If for any reason you are not completely satisfied with your purchase, you may return it within 30 days of delivery for a full refund—no questions asked. To qualify:

• Items must be returned in their original condition, including any packaging, tags, and accessories.

• Products must not show signs of wear, use, or tampering.

• Refunds will be issued to the original payment method within 5–10 business days of receipt and inspection.

To initiate a return, please contact our Customer Experience Team at Care@Enigmatic1.com with your order number and reason for return. We will provide a prepaid return label and step-by-step instructions.

Limitations and Exclusions

While we strive to accommodate every customer, the following are not covered under our warranty or money-back guarantee:

• Items purchased from third-party resellers or unauthorized retailers

• Custom or personalized items

• Products that have been altered, damaged through misuse, or subjected to abnormal conditions

• Clearance and final sale merchandise (unless otherwise specified)

Our Commitment

Enigmatic was built on a foundation of trust, passion, and enduring quality. We believe every collector deserves peace of mind with each purchase, whether it’s a rare action figure, a high-end RC vehicle, or a museum-worthy replica. Our warranty and guarantee policies are designed to ensure your experience is as exceptional as the items we offer.

If you ever have a question or concern about your purchase, don’t hesitate to reach out. We’re here to help.

Contact Us:

Email: Care@Enigmatic1.com

Phone: (310) 288-3700

Website: www.enigmatic1.com